Strayer ENG315 week 3 quiz

Question 1
1 out of 1 points

Interpersonal communication is also known as

Question 2
1 out of 1 points

When writing a message about a series of events or a process, the minor details should be listed

Question 3
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A system of shared meanings and practices held by members that distinguish the organization from other organizations is

Question 4
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Which contextual dimension would be most affected by your friendship of several years with your boss?

Question 5
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Which of the following is the most accurate statement concerning a business person’s vocabulary?

Question 6
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Two strategies for dealing with ____ audiences are “layering” a written document so that different sections are aimed at different audiences and “democratizing” your message so that all audiences can understand all parts of it.

Question 7
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Chronological context includes

Question 8
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Which of the following statements should a manager use to effectively communicate with an employee who has recently learned to speak English?

Question 9
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The sender of a message should analyze the audience before developing the written message in order to do which of the following?

Question 10
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A receiver’s reaction to a message is strongly influenced by

Question 11
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A manager is faced with having to lay off some of his staff due to financial losses that the company has suffered. Which of the following channels of communication would be MOST appropriate for sharing this news, given the sensitive nature of the message?

Question 12
1 out of 1 points

To protect computer systems from e-mail viruses and hoaxes,

Question 13
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When composing an email message,

Question 14
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Aricelli is in charge of writing for the web page of her service organization. Which of the following should she avoid when writing for web users?

Question 15
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During a business lunch with a client, a colleague calls with bad news about another project. You should

Question 16
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An email message with the subject “Meeting Notes Attached: Crescent City Grill Launch Party” might use which of the following as its first sentence,

Question 17
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Which of the following is true about cell phone communication?

Question 18
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Your intern forwards a message to you about a new computer virus that you discover is a hoax from a reliable source. What should you do?

Question 19
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An organization that wants to provide business partners with always-available information and contact should use which of the following?

Question 20
1 out of 1 points

When leaving a voice mail for a client concerning an upcoming meeting, you should

Question 21
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You are writing to ABClothes.com to request an exchange for a shirt that was recently sent to you in the incorrect size; the message you write will be

Question 22
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Which listing presents the steps for the deductive sequence approach for a good-news message?

Question 23
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Business messages should be organized based on

Question 24
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Which of the following is NOT an advantage of the deductive sequence approach for a good-news message?

Question 25
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Which of the following sentences is a good example of a beginning sentence in a favorable reply to a routine request?

Question 26
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You have been asked to provide a credit reference for a customer. Which of the following will be part of your written response?

Question 27
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Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the best way for you to express thanks to the staff?

Question 28
1 out of 1 points

Which of the following is recommended advice when writing an appreciation message?

Question 29
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Sending a sincere apology message to a customer for a serious mistake made could be considered

Question 30
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In writing a routine claim, how would the message be structured.